Maison Altar is an auction-based marketplace – We act as an intermediary between sellers and buyers. For more information see the “Our Commitment” page in the website menu.

In order to bid on an item, you need to register on the site. If your bid is the highest at the end of the auction, you win! It’s that simple.

When you win an auction, you will have 3 days to pay for the item. This price will include the amount of your latest bid, our 9% fee and the shipping costs, if any. Upon receipt of your payment, we inform the seller he can send you the item, its invoice and all available documentation. We will hold on to your payment until you receive your item.

Payments can be made by credit card; please contact us for bank transfers.

If the item you have received has been damaged during shipping, differs from its description or is simply not the right one, please let us know within 3 days of receiving the item. You can contact us “here“. Please include a description of the issue and pictures.

Your right to return a purchase is different depending on where you live. For instance if you reside in the EU, you might benefit from the right of withdrawal. Please check your local laws & regulations. You can also contact the seller and try to find a solution together.

Yes. You can send someone to pick up your item or do it yourself if you happen to live near the item’s location. Just get in touch with the seller.

As soon as the item has been dispatched, you will receive a tracking number to follow your item’s journey. Shipping times depend on dimensions, distance and other factors.

Should you need any further information, please contact us “here“.

Sellers and Maison ALTAR are not responsible for potential import duties in the destination country. Please check your country’s official customs website for information on IMPORT/EXPORT.

On our website, open the menu on the top left of the page and click on “Sell An Item” (you will need to sign-in). Our step-by-step form will guide you through the necessary information we require to list your item.

Listing an item is always free. We only collects fees if the auction is successful and all parties are satisfied.

We only charge a fee if an item is successfully sold on our site. The buyer pays 9% on top of the sale price while the seller has 9% deducted from the payment they receive.

Once a buyer has received an item, they have a 3-day warranty period. After this time, payment will be sent on to the buyer.

Shipping can be specified individually for each item, based on destination, or be included in the final sale price. If you choose to apply a separate shipping fee, you are responsible for defining this amount and including it in the “Sell An Item” form. Contact your local postal or shipping service to help you with this. Please note, if you don’t set a price in our “Sell An Item” form, the shipping cost will automatically be considered included in the final sale price.

Yes please. Tracking references are necessary for us to make sure the buyer receives the item.

Please make sure the object is yours and you have a legal right to sell it. The seller is reponsible for the item and its sale.